Where or how do I record a proper video?

Make sure the athlete is in the frame of the video throughout the whole motion, without moving the camera. The best places to record from are between 3rd base and the pitcher’s mound from side-view, and from between home plate and the pitcher mound from front view, although behind the catcher also works.

Front view

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Can I use either the front or back camera? Can I record in either portrait or landscape?

Yes, you can use either the front or back cameras for recording. You can record in portrait or landscape. If filming in landscape, make sure that your phone’s portrait orientation is Unlocked under your settings.

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What and where is tagging? How does it work?

Once you’ve taken a video, you’ll be prompted to tag the user in the video. You will be the default user tagged, but you can also tag anyone that has the app, and the video will show up in their feed, or you can tag someone who doesn’t have the app, and the video will show up in their feed when they download the app. If you have athletes that you would like to get recommendations for, have them download the app!

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Open-side view

FAQs

I'm a coach, can I track the mechanics of players who don't have the app yet?

Coaches will be able to add Athletes to Coach without the Athletes needing to have their own account. A Coach will be able to add them to their team and if and when the Athlete would like to have their own account, the Coach can send them an invite for them to create their own.

How does the new press & hold feature work?

When recording using the back facing camera on a phone, as in when someone else is helping the Athlete record, the person will press the recording button and hold to continue recording. It will stop when they release the button. This is similar to the instagram video recording function

I won’t be pitching for a few days, can I take video of my towel drill or dry reps?

Yes, feel free to get an analysis anytime, anywhere by doing the towel drill or dry reps for your Mustard bullpens.

 

For more information on how to do a towel drill, check out the video below. 

How many pitches can I take at a time?

We recommend no more than 3 pitches per recording to have your pitches analyzed faster. 1 pitch at a time processes the fastest!

Videos aren’t uploading from my app.

Video upload time is a combination of length of video and internet connectivity. Wi-Fi connectivity is recommended for uploading. If you are having trouble uploading a video out on the field, sometimes it is better to wait to upload until back on Wi-Fi. The app will prompt you to re-upload the video.

Can I upload video from my camera roll?

Right now, you cannot upload a video from your gallery on your phone. It’s on our to-do list!

How do I record myself?

If taking a video of yourself, use a tripod or balance your phone on something. We like to use the front camera when recording ourselves so that we can see if our body is entirely in the frame. Make sure there isn’t a net or fence in the way.

Where can I get more info?

Join our Discord. We are chatting about all things Mustard, baseball, training, and everything in between. Through Discord, you will receive invites to our weekly Zoom calls with Tom House, where we talk baseball and analyze pitching mechanics from Mustard users.

Can I upload video from my camera roll?

Right now, you cannot upload a video from your gallery on your phone. It’s on our to-do list!